Will my phone fit?
The SmartCine’s expandable grip opens 2.2” W to 3.82” W to accommodate nearly any phone. It can secure phones with cases that are under 12mm in depth.
Last updated: October 10, 2018 09:34
What if my phone has more than one camera lens?
The SmartCine is able to capture amazing shots with just one lens. The viewfinder features and rubber-safe back to carefully protect the other lens. It has been tested with several phones that have dual lenses.
Last updated: October 10, 2018 09:34
Is this a gimbal?
The SmartCine is a handheld grip that helps with stability. It does not rotate or pivot.
Last updated: October 10, 2018 09:34
What's the difference between the SmartCine stereo and the SmartCine wireless?
The only difference between them is how they record audio. The included 3.5mm audio cable connects your phone to the SmartCine stereo microphone. You’re able to record audio, just like that!
The SmartCine wireless features an integrated 2.4GHz receiver and a wireless bodypack transmitter. Both models deliver clear audio recording, but the wireless model captures audio from a lavalier microphone with clarity even from far away.
Last updated: October 10, 2018 09:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.